PRIVACY POLICY
1. Introduction
Attune Agency ('we', 'our', 'us') is committed to protecting the privacy of individuals who interact with our website and engage our services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website at attuneagency.com.au or engaging our services, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Attune Agency is a boutique marketing agency based in Sydney, Australia, providing marketing services exclusively to allied health professionals. We operate as a business entity in Australia and are subject to Australian privacy law.
If you have questions about this policy or how we handle your personal information, please contact us at [admin@attuneagency.com.au].
3. What Personal Information We Collect
We may collect the following types of personal information:
Contact information — your name, email address, phone number, and practice name, when submitted via our enquiry form or provided directly
Professional information — your occupation, practice location, and professional registration details, when relevant to the services we provide
Communications — records of correspondence, enquiries, and instructions you send us
Website usage data — IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools (see Section 8)
Billing and payment information — invoicing details provided for the purposes of service delivery (we do not store credit card details)
We only collect personal information that is reasonably necessary for the conduct of our business and the provision of our services.
4. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you — when you complete our enquiry form, email us, book a discovery call, or engage our services
Automatically — when you visit our website, through cookies and analytics tools (see Section 8)
From third parties — in limited circumstances, from referral sources or publicly available business directories, where relevant to a potential service engagement
5. How We Use Your Personal Information
We use your personal information for the following purposes:
To respond to your enquiries and communicate with you about our services
To provide and manage the marketing services you have engaged us to deliver
To send you relevant content, updates, and information about Attune Agency services where you have opted in to receive these
To improve our website and services through aggregated analytics
To comply with our legal and regulatory obligations
For invoicing and financial administration
We will not use your personal information for purposes other than those described above without your consent, unless required by law.
6. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share your personal information with:
Service providers — third-party tools and platforms we use to deliver our services (e.g. email platforms, project management tools, website hosting providers), who are required to handle your information confidentially and in accordance with applicable privacy laws
Professional advisers — lawyers, accountants, or other advisers, where necessary for the conduct of our business
Regulatory or government bodies — where required or authorised by Australian law
Where we engage third-party service providers located outside Australia, we take reasonable steps to ensure they handle your personal information in a manner consistent with the Australian Privacy Principles.
7. Data Storage and Security
We store personal information securely using industry-standard measures including encrypted storage, access controls, and secure communication protocols. We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to responding promptly to any data breach in accordance with our obligations under the Notifiable Data Breaches scheme.
8. Cookies and Website Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather website analytics. We use Google Analytics to understand how visitors interact with our website. This data is collected in aggregated, anonymised form and does not identify individual users.
You can disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of some website features.
9. Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of that information if it is inaccurate, incomplete, or out of date. To make such a request, please contact us at [admin@attuneagency.com.au]. We will respond to access and correction requests within a reasonable timeframe and in accordance with the Australian Privacy Principles.
In some circumstances, we may decline a request for access or correction — for example, where providing access would be unlawful, or where the request is frivolous. If we decline, we will provide written reasons.
10. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us at [admin@attuneagency.com.au] in the first instance. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available at attuneagency.com.au/privacy. We encourage you to review this policy periodically. Your continued use of our website or services after any update constitutes acceptance of the revised policy.
12. Contact Us
For any privacy-related enquiries, please contact:
Attune Agency | [admin@attuneagency.com.au] | attuneagency.com.au